Last updated: October 26, 2026
At KOTIK Tech, we strive to provide reliable digital products and professional software installation services. Please read our Refund and Return Policy carefully before making a purchase.
1. Digital Downloads and Third-Party Files
The digital files and downloads available on our website may be developed, published, or distributed by third parties. KOTIK Tech does not necessarily create, own, or control these files.
As these products are provided by third parties, KOTIK Tech does not provide any independent warranty or guarantee regarding their functionality, compatibility, security, performance, or suitability for a particular purpose. Any applicable warranties or support obligations are those offered by the original developer or rights holder.
Customers are responsible for checking the product description, system requirements, compatibility, and any applicable licensing terms before purchasing or downloading a file.
Due to the digital nature of downloadable products, refunds may be restricted once a download has been made available or accessed, subject to applicable consumer protection laws.
If a download is defective, inaccessible, incorrectly described, or otherwise fails to meet applicable legal requirements, please contact us so that we can review the issue and determine the appropriate solution.
2. Software Installation Services
KOTIK Tech provides remote software installation services for individuals and businesses.
Our software installation services are covered by a 90-day service warranty, starting from the date the installation is completed.
This warranty covers issues directly related to the installation performed by KOTIK Tech, provided that the problem results from our installation work.
The warranty does not cover issues caused by:
- Subsequent changes made by the customer or other third parties.
- Unauthorized modifications to the installed software or operating system.
- Hardware failures or pre-existing problems with the customer’s device.
- Malware, viruses, or other external factors unrelated to our installation work.
- Software updates, changes in third-party services, or discontinued support by the original developer.
If you experience a problem covered by this warranty, please contact our support team. We will assess the issue and, where applicable, provide corrective assistance at no additional charge.
3. Operating System Installation Services
Operating system installation services provided by KOTIK Tech are also covered by a 90-day service warranty, starting from the date the installation is completed.
The warranty covers issues directly attributable to our installation work.
It does not cover hardware defects, data loss resulting from customer actions or hardware failures, unauthorized system modifications, or other problems unrelated to the installation performed by KOTIK Tech.
Customers are responsible for backing up their personal files and important data before an operating system installation. Unless explicitly agreed otherwise in writing, data backup and recovery are not included in the installation service.
4. Refunds for Installation Services
If you are dissatisfied with a software installation or operating system installation service purchased from KOTIK Tech, you may request a refund within 7 calendar days of the service completion date.
To request a refund, please contact our support team and provide your order details and a brief explanation of your dissatisfaction.
We will review your request and, where the refund is approved, process it using the original payment method whenever possible.
The 7-day refund period is separate from the 90-day service warranty. The warranty provides coverage for qualifying installation-related issues, while the refund period allows customers to request a refund due to dissatisfaction with the service.
Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.
5. Refund Processing
Once a refund has been approved, we will initiate the refund within a reasonable period. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Depending on the circumstances, we may request additional information to verify the order or assess the refund request.
6. How to Request Support or a Refund
For assistance with a download, a service warranty claim, or a refund request, please contact KOTIK Tech through the contact information provided on our website.
Please include your order number, the product or service purchased, and a description of the issue.
We will review your request and respond as soon as reasonably possible.
7. Consumer Protection and Applicable Law
This policy is intended to operate in accordance with applicable consumer protection laws.
Where mandatory consumer protection laws grant rights that cannot legally be excluded or restricted, those rights will prevail over any conflicting provision of this policy.
In particular, customers purchasing from within the European Union may have statutory rights concerning digital content and services, including applicable remedies for non-conformity and, where relevant, withdrawal rights.
Nothing in this policy is intended to waive or exclude any rights that consumers are legally entitled to exercise.
8. Changes to This Policy
KOTIK Tech reserves the right to update this Refund and Return Policy when necessary. Any changes will be published on this page, together with the updated revision date.
For purchases, the policy applicable to the transaction will be interpreted subject to the mandatory legal requirements applicable to that purchase.